FAQs

Availability and estimated lead times are shown on individual product pages. Some items are available for immediate delivery, while others may be arriving soon or have a longer lead time.

If you need an item by a particular date, contact our team before ordering and we can help confirm the current availability.

Delivery costs are calculated based on your location and the size and type of products in your order. For bulky or oversized furniture, Designer Transport is generally used to provide a more suitable furniture delivery service.

Once your order has been dispatched, we’ll send an email to the address provided with your carrier and tracking details.

For deliveries with Designer Transport, their team will contact you directly to arrange delivery. Other carriers can be tracked using the information provided in your dispatch email.

If you haven’t received your dispatch email, please check your junk or spam folder before contacting our team.

Where possible, we hold your order until all items are available and ready to dispatch together.

If part of your order is delayed or on backorder, our sales team can arrange a split delivery where appropriate. Any additional delivery costs or arrangements will be confirmed with you before dispatch.

Selected delivery services are available through Designer Transport, including assembly, placement and packaging removal.

These options can be selected when available at checkout or arranged directly with our sales team. Availability may vary depending on your location and the products in your order.

Yes. Huset offers Warehouse Pickup from our Cheltenham, Victoria warehouse. Select Warehouse Pickup at checkout and we’ll email you when your order is ready to collect.

Please wait until you receive confirmation from our team before visiting the warehouse. For warehouse pickup hours see Freight & Delivery page.

Huset products are covered by a 12-month warranty against manufacturing, material and workmanship defects, subject to the terms of our warranty policy.

Some brands or products may include a longer manufacturer warranty. As a guide:

Muuto: 5 years

Ton: 10 years. Warranty excludes upholstery, applies only on structure of chair/table.

Cane-line: 2 years

Bent Design: 10 years for Sofas and Armchairs structural integrity

Fermob:  5 year warranty Structural/Functional, however 2 years on fabric. Excludes some ranges e.g. Bistro. 

 
For warranty periods regarding a specific brand and item, please contact our Huset team and we can confirm the coverage that applies to your product.

Read further information on the Returns and Exchanges page.

For change-of-mind returns, please contact our Huset team to discuss your order and the product purchased.

Return eligibility can vary depending on the item, so our team will confirm the options available for your specific order. Read further information on the Refunds and Exchanges page.